As a small business, we have tried to make our website clean, functional and easy to use but there are times when legal matters come into play and we are obliged to lay out the T&Cs.  If you have any problems or enquiries about any element of our site we would welcome you to get in touch with us via email or our contact form.  If you enjoy reading about cancellation rights or our responsibility to take the best pictures of the products we sell, then knock yourself out.  Maybe get a cuppa as it could take a while...

Our Agreement

When you place an order with us, you are making an offer to buy goods. Once we have reviewed your order and checked the price and availability of goods we will e-mail you to confirm that we accept your order.

In the unlikely event that your items are out of stock or a price discrepancy has occurred, we will notify you as soon as we can and allow you the option to cancel your order or purchase at the revised price.  Prices are as stated on the website and are subject to change at any time without notice.  

We have made every effort to display accurately the colours of the products that appear on our website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.  All sizes and measurements are as accurate as possible but sizes may occasionally differ slightly from those listed. 

Payment

We use secure payment facilities for online purchases. You can pay for your order by Paypal, Paypal accepts most major credit and debit cards and does not require a Paypal account if you do not already have one.  All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate where applicable.  All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

Delivery & Carriage Charges

Goods will normally be dispatched within 24 hours of order. We don't dispatch or deliver at the weekend or on bank holidays.  Occasionally the estimated dispatch date can change due to unforeseen circumstances, if there are any delays we will let you know.

Goods will normally arrive within 1-3 working days of dispatch via Royal Mail 1st class recorded post.

Where a delivery requires a signature you must be at home to accept your order. We’re afraid we cannot accept responsibility for loss or damage if the delivery is left with a neighbour.

Please check the goods on delivery - if anything is missing or damaged please let us know within 48 hours via email.  If the goods appear to be lost in transit, please let us know ASAP using our email address.

Returns & Exchanges

We hope you love your goods but if you are not completely satisfied with your purchase you can return it for an exchange or refund, within 14 days of receipt.  It must be as new and in the original packaging, you are responsible for ensuring all goods are packaged adequately to avoid damage in transit. All items returned to us are at your own risk and expense, so we recommend using a recorded service. 

We will aim to process your return or exchange as soon as it arrives, during busy times we will aim for an acceptable timeframe following our receipt of the goods.  Refunds will be made using the original method of payment and cleared funds will show according to the banks transfer times.

Products purchased as gifts can be refunded to the original purchaser; alternatively we can provide a credit to the gift recipient. Gift exchanges will show on the order records of the original purchaser. Please include a delivery address for us to dispatch exchanged products to.

Faulty Goods

Firstly we are sorry if there is a problem with any goods you buy from us.  Please let us know by email or in writing as soon as possible, providing details of the problem and if possible a digital photograph. 

The cost of returning goods to us is your responsibility, however if the goods are found to be faulty we will refund your reasonable postage costs. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

For all faulty goods we will send you a replacement item at no cost and reimburse you the postage cost of returning the faulty item.  Alternatively if you prefer we will refund the original purchase cost including postage.

If you would like an exchange, this will be arranged as soon as possible and without charge. Replacement goods will not be dispatched until the original goods have been received and checked by us. 

Cancellation

You can cancel your order at any time up to 14 days after the day of delivery. We request that you inform us as soon as possible by emailing hello@smallprint-online.com.

If the order is cancelled before it is dispatched and we have already taken payment, we will issue a full refund upon your instruction.  If your order has been dispatched you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you notify us that you wish to cancel your order after dispatch, we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee.  Once goods have been received by us we will contact you to inform you of the amount to be refunded using the email address provided at the point of ordering.

Privacy and Security

Smallprint does not retain any customer credit card details and all transactions are protected by Paypal and Shopify's secure payment processing service.  We do not sell, rent or exchange your personal information with any third parties but Smallprint may occasionally send you correspondence containing news, product arrivals and special offers.  

Cookies

From time to time we may also produce aggregate data, for example to identify how our website is used. This type of information will not personally identify information about individual users. As with most other websites both we and any of our associates use cookies, which are files that web browsers place on a computer’s hard drive, to help us to identify whether you have visited the site and session cookies, which identify who you are. If you need to know more about cookies, then please just e-mail us at hello@smallprint-online.com.

Since associates and other third parties (such as Paypal) may be involved, we always advise you to ensure that you are aware of their privacy policies.