Privacy Policy

Last updated: 12 August 2026

Smallprint Books is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

Who we are

This website is operated by Cilko Ltd, trading as Smallprint Books and Smallprint Online.

Cilko Ltd is registered in England and Wales under company number 13641028. Our registered office is 2–8 Games Road, London, EN4 9HN, United Kingdom.

For the purposes of UK data protection law, Cilko Ltd is the data controller responsible for the personal information described in this policy.

You can contact us about privacy or data protection at:

Email: contact@smallprint-online.com
Post: Cilko Ltd, 2–8 Games Road, London, EN4 9HN, United Kingdom

Information we collect

Depending on how you use our website, we may collect:

  • Your name, email address and telephone number.
  • Your billing and delivery addresses.
  • Details about your orders, returns, refunds and communications with us.
  • Your newsletter and marketing preferences.
  • Information you provide through contact forms, reviews or customer service enquiries.
  • Technical information such as your IP address, device, browser, time zone, pages visited and how you use our website.
  • Information collected through cookies and similar technologies.

Payments are processed securely by Shopify and our payment providers. Smallprint Books does not receive or store your complete payment-card details.

Please avoid including unnecessary personal information, particularly information about children, in gift messages, delivery instructions or contact forms.

How we collect your information

We collect personal information:

  • Directly from you when you place an order, create an account, contact us, subscribe to our newsletter or complete a form.
  • Automatically when you browse or use our website, including through cookies and similar technologies.
  • From service providers that help us operate our store, process payments, prevent fraud, deliver orders or provide marketing and website analytics.

How and why we use your information

To fulfil our contract with you

This includes:

  • Processing payments and orders.
  • Delivering your purchases.
  • Providing order confirmations and delivery updates.
  • Handling returns, refunds and customer service enquiries.

To meet our legal obligations

This includes:

  • Maintaining tax and accounting records.
  • Responding to lawful requests.
  • Preventing and investigating fraud or misuse of our website.
  • Protecting our customers, business and legal rights.

For our legitimate business interests

Where your rights do not override those interests, we may use information to:

  • Operate, maintain and improve our website and services.
  • Understand how customers use our website.
  • Keep our website and accounts secure.
  • Manage our business and customer relationships.
  • Resolve complaints and disputes.

With your consent

Where required, we use your consent to:

  • Send email marketing.
  • Use non-essential analytics, advertising or personalisation cookies.
  • Provide other optional services that clearly ask for your permission.

You may withdraw your consent at any time.

Email marketing

We may send you news, book recommendations and special offers where you have asked to receive them or where the law otherwise permits us to contact you.

You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us at contact@smallprint-online.com.

We will still send essential service messages relating to an order you have placed, even if you unsubscribe from marketing.

Cookies and similar technologies

Our website uses cookies and similar technologies.

Strictly necessary cookies help the website operate, keep it secure and provide functions such as the shopping basket and checkout. These cookies do not require consent.

Optional cookies may help us understand website use, remember preferences, measure marketing and show relevant content. We will only use optional cookies where you have given the required permission.

You can accept or reject optional cookies using the cookie controls displayed on our website. You can also restrict or remove cookies through your browser settings, although this may affect how parts of the website work.

Who we share information with

We only share personal information where necessary. Recipients may include:

  • Shopify, which provides our ecommerce platform and checkout.
  • Payment providers that securely process transactions.
  • Royal Mail, couriers and fulfilment providers that deliver orders.
  • Email and marketing service providers.
  • Website hosting, technical-support, security and analytics providers.
  • Accountants, insurers, professional advisers and regulatory authorities.
  • Law-enforcement bodies or other organisations where disclosure is required or permitted by law.
  • A purchaser or adviser if our business is sold, reorganised or transferred.

These organisations may only use personal information for the relevant service or as otherwise permitted by law.

We do not sell your personal information.

International transfers

Some service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where information is transferred internationally, we take reasonable steps to ensure appropriate protection is in place. This may include relying on UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

You may contact us if you would like more information about the safeguards used.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy and to meet our legal, tax and accounting obligations.

Order and transaction records will normally be retained for up to six years. Customer-service information may be kept for as long as necessary to resolve an enquiry or dispute.

Marketing information is retained until you unsubscribe or ask us to remove it, subject to keeping a limited suppression record so that we can respect your request.

When information is no longer required, we will delete, anonymise or securely dispose of it.

Keeping your information secure

We use reasonable technical and organisational safeguards designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

Children’s information

Our products are intended for children, but our website and online purchasing services are intended for adults.

We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us so that we can investigate and, where appropriate, remove it.

Your data-protection rights

Depending on the circumstances, you may have the right to:

  • Ask for a copy of the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Ask us to delete your information.
  • Ask us to restrict how we use your information.
  • Receive certain information in a portable format.
  • Withdraw consent at any time where we rely on consent.
  • Complain about how we use your information.

Some rights are subject to legal conditions or exceptions. We may need to verify your identity before responding to a request.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object where we rely on legitimate interests. If you object, we will consider your request and stop using the information unless we have a compelling lawful reason to continue.

To exercise any of your rights or raise a data-protection complaint, email contact@smallprint-online.com. We will respond to requests to exercise your data-protection rights without undue delay and normally within one month. We will also investigate any data-protection complaint promptly.

You may also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint. We would appreciate the opportunity to address your concerns first.

Changes to this policy

We may update this policy when our services, suppliers or legal obligations change. The latest version will always be available on this website, with the revision date shown at the top.